The Supported Services module allows customers to self-refer themselves to the council to apply for any number of supported services which are on offer by providers. Customers apply using an online application form which is a copy of the current paper forms being used, this online form can be completed by the customer or by a referral agency on behalf of the customer. The customer is able to see all schemes on offer by the various providers on the public site and can apply for a particular scheme or for a type of support.

Officers will receive all pending applications on the backoffice and with each case, invite the customer for an interview or accept their application in order for it to be referred onto an appropriate provider. Once accepted by the local authority the officer is then able to select the appropriate scheme - run by the providers - and refer this customer. This customer would then appear on the scheme waiting list and will need to be dealt with by the provider. They can invite the customer for a further interview, accept or reject them from the waiting list. Upon rejection as valid rejection reason will need to be provided. When accepted a support start date and a case officer is provided and the customer is removed from the waiting list.

The central customer record which is stored can be easily exported to Choice Based Lettings and managed from the same Customer Relationship Manager (CRM) screen used currently in the backoffice with additional tabs for their Supported Services application and scheme memberships.